100% Focused on error free transcription

Established in 2002 we are perfectionists, unashamedly and meticulously so, because we know we have a critical role to play in the management of our customer’s patients. As a result, we have three fundamental service cornerstones dedicated to ensuring that the work we do is right every time, and place quality assurance and security at the heart of what we do.

Driving value and cost benefits

With costs a significant pressure point for the NHS, we work hard to offer clinically-driven services that are extremely competitive without compromising on quality. We review our costs constantly and work with all of our customers to ensure we offer an outstanding value for money model.

Striving for perfection

Scribetech has long been recognised as the leading clinical documentation company, consistently ranking top on multiple NHS Framework contracts. However, with our critical role in patient care and the understanding that the quality of our service also affects the reputation of those we work with, we will never rest on our laurels. Our rigorous processes and quality control measures were pioneered through our own research and development facilities, and we will continue to use them in our search for perfection.

Long term partnerships

Developing long term relationships with our customers ensures that we can support them now and in the future to guarantee they have the most appropriate and efficient service that exactly meets their needs.

We invest heavily in our own operations centres in the UK and India, with our UK support and development teams located in Greater Manchester and our principal operations centre in Bangalore, India. We retain specialist clinical knowledge through regular training and incentives and employ only fully qualified medical transcribers who are put through a meticulous training programme following AHDI standards (Association for Healthcare Documentation Integrity).

Quality Assurance

Our drive for 100% accuracy is supported by a rigorous Quality Assurance system. Daily reviews ensure quality compliance, and each account has a team which prevents errors by building familiarity with doctors and their individual preferences.

Security

Our security systems and quality management have been rigorously evaluated both by Tender and by NHS Trusts and are UKAS certified to ISO 9001. Our transcription centres in India are certified by the British Standards Institution (BSI) to ISO 27001 for information security management. Scribetech is also UKAS certified to ISO 14001 for environmental responsibility.

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